SmallBizGenius Analysis
FastSpring is a payment processing platform that receives mixed reviews, with customers praising its efficient customer service and quick issue resolution, while others report problems with failed transactions and unauthorized charges. While some users find FastSpring reliable, others express frustration with its payment system and account management.
Category Breakdown
Scores based on analysis of 276 recent reviews
Customer Service
8.5/10Many reviewers praise FastSpring's customer service for being prompt, efficient, and helpful in resolving issues. Examples include quick responses to inquiries, fast VAT refunds, and efficient invoice adjustments, with several reviewers specifically mentioning positive experiences with individual support staff.
42 reviews mention thisPayment Issues
3.5/10A significant number of reviewers report issues with payment processing, including failed transactions, unauthorized charges, and difficulties renewing subscriptions. Some users experienced these problems during peak sales periods like Black Friday, while others reported unexpected account closures.
28 reviews mention thisAccount Management
4.0/10Some reviewers report negative experiences related to account management, including sudden account closures and difficulties with the verification process. One reviewer described their store being shut down without warning due to issues with proving their identity.
8 reviews mention thisSpeed and Efficiency
8.0/10Many reviewers highlight the speed and efficiency of FastSpring's services, particularly in resolving issues and providing support. Customers appreciate the quick turnaround times for invoice adjustments, VAT refunds, and other requests.
15 reviews mention thisPros & Cons
What Customers Love
"I had a great experience with FastSpring customer support. I needed an adjusted invoice from FastSpring for our finance department, and Fernando helped me very quickly."
"Needed a VAT refund, after submitting the form, support got back to me very promptly and with clear document requests. After providing the said documents, support processed the case very very quickly..."
"I asked them to correct an invoice and just a few minutes later they sent me the updated version. Very fast and efficient service, I’m very satisfied."
"So amazing, somehow in the great weird world of the Internet I logged onto my screenflow which I use commonly and have done for more than a decade and was locked out with my serial number gone. Within...See more"
"I attempted to take advantage of a discount offer and the order got horribly messed up. The team at FastSpring responded immediately."
Common Complaints
"Unable to complete purchase with Fastspring for a software upgrade (Akai). None of the available purchasing options (GPay, CC, PayPal, etc.) are working for many users attempting to purchase as indic..."
"Took money from my card without authorisation. Have revoicer account and did a one time payment for credits. Was charged a month later without authorisation. Terrible customer service"
"Absolutely terrible. We run a software as a service subcription. 2 1/2 years in, fastspring just turns off the account one day because they need to verify our account even though they verified us wh..."
"Couldn't access my Steinberg account due to 2FA issues. Contacted Fastspring and they took 3 days to get back with useless advice."
"We had an extremely difficult time renewing our subscription. I attempted several different types of payment (different credit cards/P.O./ and check. All of them were declined."
Common Questions About Fastspring
Answers derived from customer review patterns
Is Fastspring legit and trustworthy?
FastSpring is a legitimate payment processing platform, but its trustworthiness is debated in the reviews. While many users praise its efficient customer service and quick resolution of issues like VAT refunds and invoice adjustments, a significant number of reviewers report problems with failed transactions and unauthorized charges. These issues raise concerns about the platform's reliability. Small businesses should carefully weigh the positive and negative feedback before choosing FastSpring as their payment processor, considering the potential for both efficient service and payment-related problems.
Based on 45 reviewsDoes Fastspring have good customer service?
FastSpring's customer service receives generally positive feedback. Many reviewers praise the support team for being prompt, efficient, and helpful in resolving issues. Customers appreciate the quick responses to inquiries, fast VAT refunds, and efficient invoice adjustments. However, some reviewers report slow response times in certain cases, suggesting that the quality of customer service may vary.
Based on 42 reviewsIs Fastspring worth it for small business?
FastSpring's value for small businesses is mixed. On one hand, the platform offers efficient customer support and quick resolution of issues like VAT refunds and invoice adjustments, which can save time and resources. On the other hand, the recurring problems with payment processing, unauthorized charges, and account management can lead to lost sales and customer frustration. Small businesses should carefully consider these pros and cons and assess whether FastSpring's benefits outweigh the potential risks.
Based on 50 reviewsWhat are the common payment issues with Fastspring?
The most common payment issues reported by FastSpring users include failed transactions, unauthorized charges, and difficulties renewing subscriptions. Some reviewers experienced these problems during peak sales periods like Black Friday, while others reported unexpected account closures. These issues can disrupt sales and create frustration for both businesses and their customers. Businesses should be aware of these potential problems and have contingency plans in place.
Based on 28 reviewsLooking for Something Different?
Compare Fastspring against 1 similar e-commerce & selling options.
View Alternatives